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    TranslationsCloud • support »  Translations Cloud » Frequently Asked Questions (FAQs) » I can't login my client area

    I can't login my client area

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    1I can't login my client area Empty I can't login my client area Fri Feb 12, 2016 12:08 am

    Niko

    Niko
    Developer

    I can't login my client area

    I can't login my client area


    Hello dear members,

    if you can't login your client area, there are different reasons.

    Case 1: You don't have an account

    Of course our service is reserved to registered members only, this is why you can't login with a valid ID/password.

    Case 2: You sign-up in the forum

    Sadly, our support forum is hosted under another service. This means that your ID/password for the support forum will be valid only for the support forum. If you want an ID/password for your client area, you need to ask your founder or you need to create a client account from our website (Create a translation tool now).

    Case 3: Your founder or administrators has removed your account

    Administrators have the power of de-activating an account. If your account has been disabled, you will not be able to login anymore.

    Case 4: You have reached the max number of attempts

    We really care about your security. For this reason, if you try to login for 3 times with wrong ID/password, your account will be locked.

    Note that your administrator cannot do anything; the only way to solve the problem is contacting a member of the Management/Technical team on this support forum.
    You will have to send a private message to one member of these teams with the following informations:
    • Brand ID or Brand Name
    • Your username in your client account
    • Your personal email address linked to your account


    Once your account will be unlocked, our team will reply to your private message I can't login my client area 1f60b

    Have a nice day!

    https://www.translationscloud.com

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