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At TranslationsCloud, we are dedicated to providing fast, uncomplicated support to the users of our tools and services. We are striving to follow the closest procedures to ensure quality, and it would help us help you to abide by the following simple principles:
- All information and instructions given within this website and forums are to be used at your own risk. By following or using any of this information, you give up the right to hold TranslationsCloud.com liable for any damages.
- Please post what you need in the appropriate forum. If you need support for our products and services, please post it appropriately where it should be. Administrators and Moderators have the ability to move, split, lock, unlock, merge, and much more as necessary to ensure you have your posts in the appropriate section where it will have the appropriate help. In the General Talk forum, we do not give support; therefore, posting support questions there will be unanswered, or could delay the response. Most forums are for support, General Talk is No Support.
- We are striving to update our Frequently Asked Questions (FAQs) section, so please see that area before asking a question.
- We do not provide support via Private Message (PM), unless the topic specifies to contact someone for help (for example, password resets go to the Technical Team by PM).
- If your support question requires a short amount of time to answer, it will stay in the forums for full support. However, if your question will take a prolonging period, we will place in a ticket for you so that all of our team may assess the problem and provide solutions. The URL to the ticket, if view-able by you, can be provided at user request. It is needful that you are patient, if support will be prolonged. Sometimes technical issues can build up, and our Technical Team needs to assess cases on a first come first serve basis for quality assured. If you have a high priority issue that cannot wait, please state it. Do not be afraid to ask for your issue to be bumped, but please do not ask more than once in 48 hours time. Bumping too many times may cause your topic/ticket to be closed. We are not superheros, we are human like you and have much to do.
- The posting of any copyrighted material on our web site is strictly prohibited.
- Requesting assistance for websites that support illegal content may be denied (at Staff discretion only). Submitting an appeal may only slightly help your situation, as we must, by laws governing worldwide countries, be legally operating. Supporting illegal content is supporting criminals: something we cannot do!
- If you believe you have been discriminated against by any member of our staff, please contact an Administrator promptly, and we will discuss the matter privately among our entire staff.
- There will be no use of profanity on our message boards. This will not be tolerated and can lead to immediate suspension.
- When posting, please use proper grammar. Refrain from 'text-speak' style substitutions of words like 'u' for 'you', and 'ur' for 'your'. This is a multi-national website, and some of our non-english speaking members must use translation software which is confused by abbreviations. Most of our volunteer members are very busy helping as many people as they can, and a post that is hard to read will often be overlooked. Please avoid using contractions where possible as well. Some are okay and can be easily translated; others are more difficult. If you have any doubts, then use the full phrase instead of contracting it.
- We welcome the use of language symbols, and would love if you use them (example: tildes, operators, carets, inverted characters, et-cetera). If you are afraid they cannot be fully translated, it is helpful of putting the word in brackets after the word that is styled with language symbols.
- Spamming is not permitted; please keep all your posts as constructive as possible. Advertising is not allowed either.
- There will be no racial, ethnic, gender based insults or any other personal discrimination. This will not be tolerated and could lead to immediate suspension.
- There will be no posts meant to offend or hurt any other member, in a manner which is offensive or inflammatory. This includes flaming, or instigating of arguments.
- This website has the right to request or make alteration or deletion of any offensive content at any time without any prior or written notice.
- Links to illegal sites or illegal content will not be permitted.
- Members may only have one account on this forum, unless approval from a forum administrator or technical team.
Violation of any of these rules could lead to an infraction, suspension, or even banning of the user from our forum or website and potentially a deletion of their account. The consequences will be determined by the Staff on specific cases. When posting, you agree that the administrators and the moderators of this forum have the right to modify, delete, or close any topic, signature, account, or profile data at any time, without notice, that they see fit. If you have any questions concerning this, please do not start a new thread, but rather private message an administrator or moderator.If you have any questions, please feel free to contact us.
