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descriptionI forgot my password EmptyI forgot my password

I forgot my password

I forgot my password

Passwords are very important for our service. This is the reason why we want to provide this guideline to solve the main password problems quickly and in a safe way.

Case 1: One of my translators lost its password

In this case there are two different ways to solve the problem:

  1. Asking to the founder of your brand account
  2. Going to the I forgot my password page

  1. You can ask the founder of your brand account for a new password.
    As a founder, you will have to login and go to Management > Translation team > New password and send a new manual password

    Forgot my password
    Please note: any email notification will be sent and the founder will have to transmit the new password. Furthermore, the user will have to change its password with a safer one.

  2. The other way is to go to https://www.TranslationsCloud/lost-my-password and ask for a new password by-your-self
    An email notification will provide you the new password to login. Of course, remember to change it with a safer one.

    Exclamation  Note: For security reasons, Founders cannot ask for a new password from this page (see next case)

Case 2: I am a founder and I lost my password

In this case, don't worry, there is a solution !

All you have to do is sending a new private message to a member of the technical team, providing:

  • Your brand name
  • Your brand ID (if you remember it)
  • Your brand email address
    The brand email address is the one linked to your API key, not your founder email; of course, they may match.

Only our Technical Team has the permissions to manage passwords. Please do not provide your personal informations to other members.

Have a nice time !  Like a Star @ heaven

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